{"id":17262,"date":"2025-10-23T02:40:35","date_gmt":"2025-10-23T00:40:35","guid":{"rendered":"https:\/\/wsj-crypto.com\/?p=17262"},"modified":"2025-10-23T02:40:35","modified_gmt":"2025-10-23T00:40:35","slug":"evri-crowned-uks-least-favorite-delivery-service-for-the-third-year-running-amid-rising-complaints","status":"publish","type":"post","link":"https:\/\/wsj-crypto.com\/index.php\/2025\/10\/23\/evri-crowned-uks-least-favorite-delivery-service-for-the-third-year-running-amid-rising-complaints\/","title":{"rendered":"Evri Crowned UK’s Least Favorite Delivery Service for the Third Year Running Amid Rising Complaints"},"content":{"rendered":"

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Evri has been designated the UK\u2019s worst delivery service for the third consecutive year, following new Ofcom data that disclosed extensive customer discontent regarding delays, damaged packages, and inadequate communication.<\/h2>\n

\nAs per the regulator\u2019s yearly delivery market evaluation, over four in ten individuals (41%) expressed dissatisfaction with Evri\u2019s service \u2014 the highest rate among any major courier. Only 31% of participants reported satisfaction, indicating a further drop from last year’s ratings.<\/p>\n

This marks the third straight year that Evri has placed last in the courier performance rankings, with Ofcom cautioning that delivery standards throughout the sector continue to be uneven despite increasing parcel volumes.<\/p>\n

Evri\u2019s recent ranking arrives just months after the company finalized a merging with DHL\u2019s UK e-commerce sector, an agreement sanctioned by the Competition and Markets Authority (CMA) in September. The merged entity is set to handle over one billion packages annually, accounting for a quarter of all parcels dispatched in the UK.<\/p>\n

Nevertheless, the surge in online shopping has revealed growing flaws in last-mile delivery services. Ofcom reported a record 4.2 billion packages were dispatched across the UK last year \u2014 a 7% rise year-on-year \u2014 yet two-thirds of shoppers reported encountering at least one delivery issue in the prior six months.<\/p>\n

The most prevalent grievances included:
\u2022 Late deliveries (27%)
\u2022 Packages left in inappropriate places (22%)
\u2022 Drivers not knocking loudly enough or not allowing sufficient time to respond (20%)
\u2022 Lost or damaged packages (18%)<\/p>\n

Yodel was rated second lowest in Ofcom\u2019s consumer satisfaction index, with one in three clients reporting inadequate complaint resolution.<\/p>\n

Royal Mail, which was purchased by Czech billionaire Daniel K\u0159et\u00ednsk\u00fd<\/a> earlier this year in a \u00a33.6bn agreement, also fell into the lower tier of the rankings, with a 24% dissatisfaction rate despite modest improvements since 2024.<\/p>\n

The postal service has been striving to shift from letters to parcels, announcing initiatives to transform thousands of convenience stores into parcel centers and enhance its locker network through collaborations with Sainsbury\u2019s and Co-op.<\/p>\n

On the opposite end of the spectrum, Amazon led the rankings with 57% of participants pleased and merely 16% dissatisfied, followed by FedEx and UPS.<\/p>\n

Ofcom has tightened its regulations regarding parcel firm complaint handling and transparency, with a renewed emphasis on \u201csustained enhancements\u201d across the delivery sector.<\/p>\n

A representative for the regulator stated: \u201cCustomers are entitled to anticipate their packages to arrive securely and punctually. Companies must invest in improved systems and processes that mirror the scale of their operations.\u201d<\/p>\n

In response to the results, an Evri representative remarked that customer satisfaction was a \u201ctop priority\u201d and emphasized \u00a357 million of investment in operations and technology over the past year.<\/p>\n

\u201cEvery package is important to us. That\u2019s why we\u2019ve invested substantially to streamline deliveries, making them more efficient, quicker, and environmentally friendly,\u201d the company indicated.<\/p>\n

\u201cWe\u2019re on course to deliver 900 million packages this financial year, and following our merger with DHL UK, we’re aiming to become the UK\u2019s leading parcel delivery service for businesses and consumers alike.\u201d<\/p>\n

Despite the investment, analysts assert Evri\u2019s reputation issue highlights a broader challenge for Britain\u2019s courier industry \u2014 balancing speed, cost, and dependability amid unprecedented parcel demand and increased regulatory scrutiny.<\/p>\n\n

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Amy Ingham<\/h3>\n

\t\tAmy is a newly qualified journalist focusing on business journalism at Business Matters, managing news content for what is now the UK\u2019s largest print and online source for current business news. \t<\/p>\n<\/p><\/div>\n<\/p><\/div>\n